Update 5 Jan 2013:
Nooo! It needs to go through the whole Mastercard approval all over again as they regard it as a new site, even though I eventually discovered that the URL they had did re-direct to my site but landed on a page without magic words “Any charges through Zombaio Payment Services will read ZOMBAIO.COM on your cardholder statement for the merchant WSS Media Network Ltd, CY.“.
The good news, such as it is, is that payment processing should be back on-line by mid-week.
Free membership is no affected.
Update 3 Jan 2013:
Doh! Apparently, their site record was looking at the old test site that hasn’t been running for months! Anyway, that has been corrected and they just need to check the site again. Hopefully, that’s the end of this and the membership payment and upgrade side will all be working again. Oh! The joys of computers!
Update 2 Jan 2013:
I have just heard the problem was a script not working which was supposed to display the text: “Any charges through Zombaio Payment Services will read ZOMBAIO.COM on your cardholder statement for the merchant WSS Media Network Ltd, CY.” Sorry for the hold-up, holiday season and all that. Anyway, problem corrected so as soon as they check it, all should be well again.
Previous post:
I have just had a heads-up from a member that there is a problem with paid memberships. It seems that my payment processor, Zombaio, has mistakenly suspended my service. It appears that the status of my site has has been reset to ‘pending approval’ at their end. The site was approved months ago and is substantially the same, except it is on a new server and there’s a lot of new material now. I have no idea why it seems to need approval again, unless they think it is a new site due to the server upgrade. It is possible that a change of IP address might trigger the approval process again.
I have created a support ticket, so hopefully they can explain what has gone wrong and all will be resolved very shortly. The good news is that the new server seems to be giving much better page load speeds and some software upgrades have been carried out to improve the site.
Membership is growing steadily with an excellent retention rate. It is one thing getting sign ups but quite another keeping members. Too often new members are lured into site by an attractive ‘Tour’, only to discover that a book can’t be judged by its cover. It seems members here are liking the fact they are getting in-depth tutorial articles, pro tips, the latest news, plus some unique, top quality photos and video at a very low price. If you like what you see, tell your friends, otherwise, tell me! Your feedback is always appreciated for ways to improve.